Shipping policy

Shipping Policy

1. Order Processing Time

  • Next-Day Shipping: All orders are processed and dispatched on the next business day following your purchase.

  • Order Cut-off: Orders placed before 5:00 PM (GMT) will be queued for dispatch on the following business day.

2. Shipping Rates & Delivery Estimates

  • Global Free Shipping: We offer free standard shipping on all orders worldwide – no minimum purchase required.

  • Estimated Delivery: Our goal is to deliver your package within 5 business days from the date of dispatch.

  • Currency: All transactions and shipping-related charges are processed in USD.

3. Tracking & Notification

  • Shipping Confirmation: Once your order leaves our warehouse, you will receive an automated shipping confirmation email containing your tracking number.

  • Tracking Updates: Please allow 24 hours after receiving the confirmation email for the tracking portal to update.

4. Shipping Restrictions

  • Address Accuracy: We are not responsible for deliveries made to incorrect addresses provided by the customer. If you need to correct your shipping details, please contact us within 2 hours of placing your order.

  • Customs & Duties: While we provide free shipping, customers are responsible for any local customs fees, duties, or taxes imposed by their country’s regulations.

5. Returns & Refunds

  • 60-Day Return Window: If you are not satisfied with your purchase, you have 60 days from the date of delivery to initiate a return.

  • Refund Processing: Once your return is received and inspected, your refund will be processed back to the original payment method within 5–10 business days.

6. Damages & Lost Packages

  • Damaged Items: If your order arrives damaged, please contact our support team within 48 hours with photo evidence.

  • Missing Deliveries: If your tracking status shows "Delivered" but you have not received the package, please contact us within 3 days so we can coordinate with the carrier.

Contact Information (Optional – for your policy footer)

Trade name: coopsleepgoods
Email: oraliac8fpr29@gmail.com
Phone: 13623152123
Business address: Room 3021, 3rd Floor, Golden Street, Wuyue Plaza, Yicheng Road Subdistrict, Yingjiang District, Anqing City, Anhui Province, 246000, China